1. Introduction
1kk ("we", "us", "our") operates the online gaming platform available at https://1kk.im and is committed to protecting the privacy of all registered players and visitors. This Privacy Policy explains what personal data we collect, the purposes for which we process it, how we keep it secure, and the rights you have over your own information.
This Policy applies to all users who access or use the 1kk platform from Bangladesh and any other jurisdiction where our services are accessible. By creating an account or continuing to browse the site, you acknowledge that you have read and understood this Privacy Policy in its entirety.
2. Information We Collect
When you register, deposit, play, or contact us at 1kk, we may collect the following categories of personal information:
- Identity data: full name, date of birth, national ID or passport number (for KYC verification).
- Contact data: mobile number, email address, and city of residence (e.g. Dhaka, Chittagong, Sylhet).
- Financial data: bKash, Nagad, Rocket, or Upay mobile wallet numbers used for deposits and withdrawals; transaction history.
- Technical data: IP address, device type, operating system, browser type, and session duration collected automatically.
- Usage data: pages visited, games played, bet amounts, bonus claims, and navigation patterns within the platform.
3. How We Use Your Information
1kk processes personal data only for lawful purposes. We do not use your data for undisclosed activities. The primary purposes for which we process your information include:
- Account management: creating and maintaining your player account, verifying your identity through KYC, and processing transactions.
- Service delivery: enabling gameplay, processing deposits and withdrawals via bKash/Nagad/Rocket, crediting bonuses, and delivering customer support.
- Responsible gaming compliance: monitoring play patterns to detect problem gambling behaviours, enforcing deposit limits, and supporting self-exclusion requests.
- Legal and fraud prevention: complying with applicable laws and regulations, investigating suspicious activity, and preventing fraudulent transactions.
4. Cookies and Tracking Technologies
1kk uses cookies and similar tracking technologies to improve the functionality and performance of our platform. Cookies are small text files stored on your device that help us remember your preferences, keep your session active, and analyse site usage patterns.
We use strictly necessary cookies (required for the platform to function), analytical cookies (to understand how visitors use the site), and functional cookies (to remember your language preference and login state). You may configure your browser to refuse non-essential cookies; however, doing so may affect the performance of certain features on the 1kk platform.
5. Data Sharing and Third Parties
1kk does not sell, rent, or trade your personal information to any third party for marketing purposes. We may share limited data with trusted service providers who assist us in operating the platform, under strict confidentiality agreements. These partners include:
- Payment processors (bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, BRAC Bank) for handling financial transactions securely.
- Identity verification and KYC service providers engaged to meet anti-money-laundering obligations.
- Technical infrastructure partners (hosting, security, and analytics) who process data solely on our documented instructions.
6. Data Retention
We retain your personal data only for as long as necessary to fulfil the purposes described in this Policy or as required by applicable law. Account data is generally retained for the duration of your active account relationship with 1kk. Transaction records are retained for a minimum of five years to satisfy financial compliance requirements.
Once data is no longer required, it is securely deleted or anonymised. If you close your account, we will delete your personal data within a reasonable timeframe, subject to any legal retention obligations that may apply.
7. Security Measures
1kk employs industry-standard security measures to safeguard your personal data against unauthorised access, disclosure, alteration, or destruction. All data transmitted between your device and our servers is protected by SSL/TLS encryption. Sensitive fields such as payment wallet identifiers are stored in encrypted form. Access to personal data within 1kk is limited to authorised personnel on a strict need-to-know basis. We conduct regular security reviews and apply timely patches to address identified vulnerabilities. While we take every reasonable precaution, no online service can guarantee absolute security, and we encourage you to use a strong, unique password for your 1kk account and to keep your login credentials confidential.
8. Your Rights
As a 1kk user, you have the following rights with respect to your personal data. To exercise any of these rights, contact us at [email protected]. We will respond to all valid requests within a reasonable period:
- Right of access: you may request a copy of all personal data we hold about you.
- Right to rectification: you may ask us to correct inaccurate or incomplete data at any time.
- Right to erasure: you may request deletion of your personal data, subject to any mandatory retention obligations.
- Right to withdraw consent: where processing is based on your consent, you may withdraw it at any time without affecting the lawfulness of prior processing.
9. Children and Minors
1kk is strictly an adult gaming platform intended for players aged 21 and above. We do not knowingly collect personal data from individuals under 21 years of age. If we discover that a minor has provided us with personal information or has opened an account, we will take immediate steps to verify the account holder's age and, if confirmed, permanently close the account and delete all associated data.
Parents and guardians who believe their child may have registered with 1kk are encouraged to contact our support team immediately at [email protected] so we can investigate and take appropriate action without delay.
10. Changes to This Policy
We reserve the right to update or modify this Privacy Policy at any time. When we make material changes, we will revise the "Last Updated" date at the top of this page and, where appropriate, notify registered users via email or an in-platform notification. Your continued use of 1kk following the posting of changes constitutes your acceptance of the revised Policy. We encourage you to review this page periodically to stay informed of how we protect your information.
11. Contact and Privacy Queries
If you have any questions, concerns, or requests regarding this Privacy Policy or the way 1kk processes your personal data, our support team is available 24 hours a day, 7 days a week. Please write to us at [email protected] — do not include your full payment wallet PIN or password in any email.
We take every privacy enquiry seriously and aim to resolve all matters fairly and promptly. Your trust in 1kk is something we work hard to earn and maintain every single day.